Privacy Policy

Last Updated: August 17, 2026

At Carvalho Orders, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or communicate with us.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.

1. Information We Collect

When you visit or use Carvalho Orders, we may collect information that you voluntarily provide, including:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Order and purchase information

• Payment and transaction information

• Account information, if you create an account

• Information you provide when contacting customer support

• Information you provide when subscribing to our marketing communications

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device type, operating system, pages visited, referring website, and general usage information.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders

• Process payments

• Arrange shipping and delivery

• Provide order confirmations and tracking information

• Communicate with you about your purchases

• Respond to customer service requests

• Process returns, refunds, and other order-related requests

• Improve our website, products, and customer experience

• Prevent fraud, unauthorized transactions, and other misuse

• Send promotional emails or other marketing communications where permitted

• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website are processed by third-party payment providers.

Carvalho Orders generally does not directly store complete credit or debit card numbers on our own systems. Payment information is handled by the applicable payment processor according to its own privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may help us:

• Keep items in your shopping cart

• Remember certain preferences

• Understand website traffic and usage

• Improve website functionality

• Measure the effectiveness of marketing campaigns

• Provide relevant advertising where applicable

You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect some website functionality.

5. Marketing Communications

If you subscribe to receive promotional communications from Carvalho Orders, we may use your email address to send information about products, promotions, offers, or other updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us directly.

Please note that you may continue to receive essential transactional communications, such as order confirmations, shipping updates, or customer-service messages.

6. How We Share Information

We may share personal information with trusted third-party service providers when necessary to operate our business and provide services to you.

These may include:

• Shopify and website service providers

• Payment processors

• Shipping and delivery carriers

• Product sourcing and fulfillment partners, including Trendsi

• Email and marketing service providers

• Analytics and advertising providers

• Fraud prevention and security services

• Professional advisers or legal authorities where required by law

We do not sell your personal information for money.

7. Third-Party Services and Links

Our website may contain links to third-party websites, services, or applications.

These third parties have their own privacy policies and terms. Carvalho Orders is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policy of any third-party service you use.

8. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer reasonably required, we may securely delete or anonymize it where appropriate.

10. Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

• Request information about how your personal information is used or shared

To make a privacy-related request, contact us using the information below.

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Carvalho Orders is not intended for children who are not legally permitted to use online shopping services in their jurisdiction.

We do not knowingly collect personal information from children for the purpose of creating customer accounts or processing unauthorized purchases.

If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.

12. International Customers

Because Carvalho Orders may serve customers in different countries and may use third-party service providers located in different jurisdictions, your personal information may be processed or stored outside your country of residence.

Where required by applicable law, we take appropriate steps when transferring personal information across borders.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Carvalho Orders
Email: carvaorders2026@gmail.com

Website: Carvalho Orders

We will make reasonable efforts to respond to privacy inquiries in accordance with applicable law.