Refund & Return Policy

Last Updated: August 17, 2026

At Carvalho Orders, we want you to be happy with your purchase. If your order doesn't work out, we're here to help. Please review the following policy before requesting a return or refund.

1. Return Window

We accept eligible returns within 7 days of the delivery date.

To be eligible for a return, your item must:

• Be unworn and unused

• Be in its original condition

• Have all original tags attached

• Be returned in its original garment packaging

• Have the original SKU label clearly attached to the packaging

• Not show signs of washing, damage, stains, odors, or wear

Returns that do not meet these requirements may not be accepted.

2. How to Request a Return

To request a return, please contact us within 7 days of receiving your order.

Please include:

• Your full name

• Order number

• Email address used to place the order

• Product you wish to return

• Reason for the return

• Clear photos of the item and packaging, when requested

Email: carvaorders2026@gmail.com

Please do not send an item back before receiving return instructions from our customer service team.

3. Return Shipping

For eligible returns, we will provide instructions for completing the return process.

Return shipping arrangements may vary depending on the reason for the return and the product involved. Please wait for our instructions before sending your item back.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Send us your order number along with clear photographs showing the issue and the product received. We will review the situation and work with our fulfillment partner to determine the appropriate resolution.

Please do not discard the item or packaging until we have reviewed your request.

6. Exchanges

We currently do not offer exchanges.

If you need a different size, color, or style, you may return the eligible item according to this policy and place a new order separately.

7. Refunds for Refused or Undeliverable Packages

Customers are responsible for providing an accurate shipping address at checkout.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping or handling costs may apply before a refund can be issued.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

Because orders may be processed quickly, we cannot guarantee that cancellation requests can be accommodated after an order has entered processing or shipping.

Once an order has shipped, it cannot be cancelled and must instead follow our return policy if eligible.

9. Final Sale Items

Products identified as Final Sale at the time of purchase are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

10. Policy Changes

Carvalho Orders reserves the right to update or modify this Refund & Return Policy at any time.

Any changes will be posted on this page with the updated date.

Contact Us

If you have questions about returns, refunds, or your order, please contact us:

Carvalho Orders
Email: carvaorders2026@gmail.com

We appreciate your business and are always happy to assist you.